|
REC along with the Registrars is making all possible efforts to address investor queries in the minimum possible time with maximum accuracy. The following schedule below indicates the approximate time within which we will address various types of queries.
| |
Type of Communication |
Expected Time |
| Replied/ Interim Reply (If any) |
Process |
| |
Requests |
|
|
| 1 |
Change of Address |
7 Working Days |
|
| 2 |
Change of Bank Particulars |
7 Working Days |
|
| 3 |
Noting Bank Mandate |
7 Working Days |
|
| 4 |
Noting ECS |
7 Working Days |
|
| 5 |
Noting Nominee name |
7 Working Days |
1 month |
| 6 |
Change in nomination |
7 Working Days |
1 month |
| 7 |
Noting PAN |
7 Working Days |
|
| |
| |
Enquiries |
|
|
| 1 |
Procedure for Transmission Cases |
7 Working Days |
1 month |
| 2 |
Procedure for Name Deletion |
7 Working Days |
1 month |
| 3 |
Refund of Application |
7 Working Days |
|
| 4 |
Issue of duplicate Bond Certificate |
7 Working Days |
1-2 month |
| 5 |
Issue of duplicate Interest Warrant |
7 Working Days |
1 month |
| 6 |
Non-receipt of Bond Certificate due to discrepancies |
7 Working Days |
|
| |
| |
Complaints |
|
|
| 1 |
Non-receipt of Bond Certificate |
7 Working Days |
|
| 2 |
Non-receipt of Interest Warrants |
7 Working Days |
|
| 3 |
Non-receipt of Brokerage |
7 Working Days |
|
| 4 |
Rectification of Name |
7 Working Days |
|
| 5 |
Rectification of Address/ Bank Particulars |
7 Working Days |
|
| 6 |
Non-receipt of Duplicate Bond Certificate |
7 Working Days |
|
| 7 |
Non-receipt of Duplicate Interest Warrant |
7 Working Days |
|
Notes:
- REC and the Registrars will make all effort to address your queries as per the above schedule. However, there could be delays due to reasons beyond control.
- The number of days mentioned above indicate working days and does not include Sundays and other holidays.
- The indicated time is for processing of the request after receipt. Therefore, please give at least 7-8 working days towards postal time for every query apart from the time mentioned in the above schedule.
- In case you do not get any reply in the time mentioned, please contact:
Mr. A.B.L. Srivastav
GM (Finance)
Rural Electrification Corporation Limited
|
